Priority
knows owners
may have
questions about
submetering.
 

1. When is my bill due?

   The Due Date will show in the top right corner of your bill.

2. What period is this bill for?

   The period of your bill will be located in the center information box of the bill, labeled “Read Date”.

3. What is the Administration Fee?

   This is a flat rate service fee charged by Priority. This fee includes production of individualized bills, online monitoring of meters, meter data retrieval and customer service.

4. How often am I charged the Administration Fee?

   This fee is charged on every bill that is produced..

5. How is my meter read?

   Your meter is read remotely through a data line.

6. Do I need to be home for the meter reading?

   No. Because your meter is read through a data line, you do not need to be home.

7. What happens if I pay late?

   If there is a late charge on your bill and you pay your bill late, this charge will be applied in the next billing period.

8. If a payment is returned Non-sufficient Funds, what is the fee?

   The standard charge for an NSF payment is $25.00.

9. Why is my bill so high?

   There are a number of reasons why your bill may be high. The most likely reason is that your consumption has gone up without you realizing it. Check throughout your home to ensure that no electrical appliances have been left on and use major appliances wisely. Please visit our Energy Conservation and You page for tips on how to reduce your consumption.

10. How often will I get a bill?

    Each suite in your building will receive a bill monthly. There are a few exceptions where buildings receive a bill every two months. Your first bill may be for a longer or shorter period of time depending on when Priority received resident information for account set up and how quickly or slowly your building is occupied.

11. Can I receive my invoice by email?

    To receive notification that your invoice is ready to be viewed please login to your account under the "My Account" section and choose the "Receive Invoice By Mail and E-mail" option. Priority will send you notification that your invoice is ready to be viewed online. To login to your account please go to www.prioritymeter.com under the “My Account” page and select the "Log in as a resident" button using your Priority account number and your assigned “Access Number” or “Password” located in the lower right corner of your bill. If your bill does not have this information on it please call Customer Service and they will issue you an “Access Number” over the phone.

12. Can I pay my bill by credit card?

    Priority uses a service called Paymentus for all credit card payments. To make a credit card payment please call 1-866-837-4931 or go to the My Account section of our website to make an online credit card payment. Please note that a convenience charge is applied to all credit card payments. This charge is passed through at no markup directly to the customer.

13. Can I choose to have my electricity supplied by someone other than Priority?

    Priority does not supply the electricity to your building. The electricity is supplied by the local utility provider and Priority acts as a third-party billing service. Priority has been contracted by the Condominium Corporation or, in the case of a rental property, the Property Management Company to read the submeters installed at your site and to bill the individual units for the amount of utility used.

14. Where do I find my account number on my bill?

    Your account number is a 12 digit alpha numeric number located in the top right hand corner of your bill. All Priority account numbers begin with two letters followed by 10 numbers separated by hyphens or dashes. When entering your account number in some on-line banking sites it may be necessary to eliminate the dashes in your account number in order for that banking site to accept the account number.

15. I made a payment but it is not showing on my bill, why?

    If you made a payment after the “Due Date” but before the next billing cycle there may not have been enough time to process that payment before the next bills were mailed out. Customer Service can verify whether a payment has recently been applied to your account or you can check your account on-line by visiting our website at www.prioritymeter.com and logging on at the “My Account” page.

16. I will be out of the country for some months, is there a way for me to still get my bills?

    You can view your bills and payments from anywhere in the world by logging onto the Priority website at www.prioritymeter.com. Select the “My Account” tab at the top of the opening screen and logon as a “Resident” using your Priority account number and “Access Number” found in the lower right corner of your bill. The “Statement” window shows all of your account’s activity including bills issued, the Statement Date, Payments Received and Balance. Just above the “Statement” window is the “Invoice List” window. This window shows the Billing Periods for each bill issued, the number of days, the dollar amount of a bill and the Due Dates. By clicking on a particular “Billing Period” you will be able to see the details of that particular bill in the “Billing Detail” window to the right of the “Invoice List” window. You can then print a copy of this bill by selecting the green “Preview” button located just above the “Billing Detail” window. Select “File” and then “Print” to print a copy of the highlighted bill.

17. What is the procedure for starting or cancelling service?

    Be sure that both your Property Manager and Priority are notified of the Sale, Move In or Move Out information for your suite. Priority requires that you submit written notification either by a “Move In” or “Move Out” Form by mail or fax. Forms are available on the Priority website at www.prioritysubmeter.com on the “My Account” page or can be sent to you by mail, fax or e-mail by contacting Customer Service at 1-866-836-3837.

    Please be sure to fill in all the spaces that apply to avoid any problems with setting up or discontinuing service. Failure to notify our office in writing could result in the account not being finalized and in you being held responsible for all services until written notice is received.

18. I have a tenant moving into my suite, what do I need to do?

    If your Condominium Corporation has no rules that prohibit tenants from being named on the electricity bills you need to take the following actions:

    • Your tenant must fill out a “Move In Form” and send it to Priority by fax or mail. Forms are available on our website at www.prioritymeter.com or we can send you a form by fax, e-mail or mail. Forms may be available from your Property Management Office.

    • Please be sure all of the information is filled out including the date Priority is to start billing the tenant. An “Account Set Up Fee” will be applied to the tenant’s first bill.

    • Priority makes our best effort to collect monies owing from tenants and will send Past Due Notices if applicable to both the owner and tenant.

19. Why am I receiving a bill from Priority Submetering Solutions instead of the local utility?

    Many of the local utilities only “bulk” bill buildings and issue one bill for the entire building or Condominium Corporation. Most buildings that are bulk billed include an estimated cost of in unit electricity in their monthly maintenance fees or monthly rent. By doing this, residents do not have an opportunity to control their consumption and cost of electricity.

    By using the submetered system of billing, you can be sure that you are paying only for what you use. Most residents that are conscientious of their energy consumption will benefit in the amount that they pay and also help in Energy Conservation.

20. How do I know that I am not paying for neighbour’s electricity?

    Each suite in your building has its own submeter installed and each submeter has an individual “Meter Number”. Your “Meter Number” appears on your bill in the left window in the information box on the bill. Before Priority issues bills the meters are verified by a technician to ensure that they are reading correctly.

21. I have purchased a condominium as an investment only and still receive a bill. What benefit is submetering to me?

    The benefit of submetering to the investor is that your individual suite usage will not likely be included in your maintenance fees. Condominiums that are not submetered include for the cost of in suite utilities in their monthly maintenance fees and usually do this by calculating a cost per month based on square footage. This could make your maintenance fees significantly higher and cost you more money.